Hi Sarah!!
So glad to hear from you!! We just finished a 3 day onsite training with Allison Galland from TMS (that we paid for 3 long years ago and just now did it). She was great, but it became very clear that we need to be hosted by GS due to our contract IT service that won't touch TMS with a ten foot pole. The won't do upgrades, on-board new users, etc., etc. On top of this, our registrar who was the database administrator was laid off in June and he was not allowed to "download" his info to any of the remaining registrars on staff. So, we are a bit desperate, a bit stuck, and probably cannot afford to be hosted..
Anyway, I will let you know what I hear from GS when I contact them about hosting. I am very curious about the cost..
I'll keep in touch if any other institutions get back to me with pertinent info.
H
-----Original Message-----
From: The Museum System (TMS) Users [mailto:[log in to unmask]] On Behalf Of Sarah Gillis
Sent: Friday, August 18, 2017 3:20 PM
To: [log in to unmask]
Subject: Re: GS hosting
Heather you have read my mind! I was JUST about to put out the exact same question on the list-serv!
The only thing I can see as the biggest benefit is that they take care of all upgrades for you, which at present they do not under the general maintenance fees. So for a small institution with little IT support, that would be beneficial, such as WAM. I'm having a hard time seeing where the benefits of the annual maintenance costs are especially since they don't upgrade. We're stuck on 2012 with little IT support and cannot afford to pay for upgrade assistance.
We received a quote on paper for hosting and it somehow comes out cheaper than our annual maintenance fees. Sounded too good to be true. However, when we followed up with questions about cloud recovery plans as well as exit strategy permissions if we wanted to move on to another database system, we never got a reply.
We are hoping to get feedback from institutions who are hosted through Gallery Systems to give their feedback on the experience and if there were any issues that have arisen along the way.
Best Regards,
Sarah L. Gillis assistant registrar, image management
WORCESTER ART MUSEUM
55 Salisbury St. / Worcester, MA 01609
508.793.4427 / worcesterart.org
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-----Original Message-----
From: The Museum System (TMS) Users [mailto:[log in to unmask]] On Behalf Of Heather Snow Fulton
Sent: Friday, August 18, 2017 4:03 PM
To: [log in to unmask]
Subject: GS hosting
Again, sorry for asking a duplicate question, but I did not see any answers to the previous queries... Can anyone give me a good reason as to why we should have GS host our TMS database? If we already get support with our annual TMS licenses, what are the benefits in terms of troubleshooting hardware/software issues? I know the answer is probably not so black and white, but I need to find an intellectual entry point into this discussion. I have been asked to research this and report to our Operations Department.
Thanks in advance, Heather
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