Hi Jennie,

Yes, we experienced that problem recently. XP and CR 8.5 are not fully compatible. IT ran some fixes, so we can run reports in TMS but now we're having a problem saving/editing reports on XP machines. We get the error message "The Handle is Invalid" every time we try to save. We're working with IT to find a better solution. Will let you know what we come up with. 

Chrisy


Chrisy Ledakis
Collections Information Technology Manager
Brooklyn Children's Museum
145 Brooklyn Avenue
Brooklyn, NY 11213
718-735-4400 (ext. 173)
718-735-5664 (fax)
www.brooklynkids.org/emuseum

-----Original Message-----
From: Choi, Jennie [mailto:[log in to unmask]]
Sent: Monday, April 03, 2006 8:40 AM
To: [log in to unmask]
Subject: TMS and Crystal 8.5


Has anyone had any problems running reports from XP machines? We recently had a problem with XP machines not being able to run reports at all. The "Error in Retrieving Report" message came up. We had to manually reinstall TMS, which fixed the problem. Our IT department is worried about compatibility components with Crystal 8.5, especially since the version is no longer supported by Seagate, and is pressuring us to upgrade. But since TMS 9.2 is not compatible with any higher Crystal versions our hands our tied.

Has anyone else had similar experiences?

Thanks
Jennie Choi
Collections Management
The Metropolitan Museum of Art