External Email - Exercise Caution Hi All, We're aware of an issue affecting eMuseum version 6 that occurs when Prism - the application that collects changed data and media - loses its connection to eMuseum during the automated refresh process due to network-related problems, preventing complete updates from being published. We've built several improvements that will be available in early March that include safeguards to prevent these issues from occurring as often and allowing them to be resolved quickly if they do. Please contact me directly if you have questions. Best regards, Alex Alex Hoffman | Product Manager, eMuseum [log in to unmask]<mailto:[log in to unmask]>| 646.733.2239 x267<tel:646.733.2239%20x267> GallerySystems | https://nam02.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.gallerysystems.com%2F&data=04%7C01%7CTMSUSERS%40SI-LISTSERV.SI.EDU%7C870cfb1453e04b0f83e508d8c247912d%7C989b5e2a14e44efe93b78cdd5fc5d11c%7C0%7C0%7C637472959920794725%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=MqqpHc%2Fbjg6%2Fe%2FTwwcQNQ8bnisTtTvmHxPbvdrxu%2FYk%3D&reserved=0<https://nam02.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.gallerysystems.com%2F&data=04%7C01%7CTMSUSERS%40SI-LISTSERV.SI.EDU%7C870cfb1453e04b0f83e508d8c247912d%7C989b5e2a14e44efe93b78cdd5fc5d11c%7C0%7C0%7C637472959920804726%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=Kkd43jyn%2FigjQycboxtYCRU%2BlzifSYkJDK2O0Tv5%2FoA%3D&reserved=0> ________________________________ From: The Museum System (TMS) Users <[log in to unmask]> on behalf of Angela Burgio <[log in to unmask]> Sent: Tuesday, January 26, 2021 3:47 PM To: [log in to unmask] <[log in to unmask]> Subject: eMuseum image refresh issue EXTERNAL: Do not click links or open attachments if you do not recognize the sender. Hello, The Herbert F. Johnson Museum of Art upgraded to eMuseum 6 last January. Initially, I could trust the overnight refresh of images added to TMS and checked for Public Access to consistently display on eMuseum, but within these past few months, the refresh stopped working. The data refresh works great; any changes made in TMS display on eMuseum the next day. But the images I add to TMS records do not. We have been working with Gallery Systems on this issue for months now, but I'm reaching out to the listserv to see if other institutions have dealt with this problem, specifically with eMuseum 6? Did you find out what caused the issue, and how was it resolved? Best Regards, Angela Burgio Assistant Registrar Herbert F. Johnson Museum of Art Cornell University 114 Central Ave Ithaca, NY 14853-4001 607 254-4503 607 255-9940 (fax) museum.cornell.edu To unsubscribe, send an email to [log in to unmask] with the following commands in the body of the email: signoff TMSUSERS // eoj You will receive a confirmation that your subscription has been removed. To unsubscribe, send an email to [log in to unmask] with the following commands in the body of the email: signoff TMSUSERS // eoj You will receive a confirmation that your subscription has been removed.