External Email - Exercise Caution
Hi Thomas,
Really appreciate the ideas to be checked!
-Yes – I can ping the SQL server from my Terminal server session (and just a week ago, an earlier version of TMS client was working fine with the same SQL Server from this same Terminal server)
-Yes – On GS suggestion, we temporarily stopped the firewall and the AV services on the server, to see if that would help (it did not)
-Yes – we have installed the 2021r2 client on a desktop Windows 10 pc – and it is able to connect and go to the main screen and execute a search, without automatically quitting
Here’s one “clue” perhaps – DB Config utility installed along with Client works fine from the Terminal Server! So clearly it’s talking to the database server OK.
Thanks again for the good suggestions.
-Steve
Steve Rothman, Peabody Museum, SysAdmin
From: The Museum System (TMS) Users <[log in to unmask]> on behalf of Raich, Thomas <[log in to unmask]>
Date: Friday, May 20, 2022 at 12:48 PM
To: [log in to unmask] <[log in to unmask]>
Subject: Re: Odd problem with TMS 2021r2 client - quits right after log-on
External Email - Exercise Caution
I have three guesses to explore –
Can you ping the SQL port on the SQL server from your Terminal server session?
2nd – I would open ever firewall on the terminal server Windows desktop – note: not recommended, but for testing does this solve anything?
Can you install the client on a desktop (non terminal server) and does it work there? Again, ports and firewalls open to your SQL server would be needed, but it’s a test.
I mention the above because I don’t know your TS environment, how new, etc. Firewalls and ports are typically the grief from my point of view.
Happy to chat if the above doesn’t make sense, etc. [log in to unmask]<mailto:[log in to unmask]>
Best,
Thomas
Yale University Art Gallery
From: The Museum System (TMS) Users <[log in to unmask]> On Behalf Of Rothman, Steve
Sent: Friday, May 20, 2022 10:56 AM
To: [log in to unmask]
Subject: Odd problem with TMS 2021r2 client - quits right after log-on
External Email - Exercise Caution
I’m working with GS support on this, but they say they’ve never heard of the problem before and we’re having a hard time figuring out what’s wrong. I wondered if anyone else has seen this problem or has any ideas about solving it.
We have installed and used some prior versions of the TMS client successfully on our “remote access “server (similar to Citrix, but just using MS Terminal Server).
The 2021r2 client was difficult to install, because of problems with installing the required dotnet frameworks, but that seems to be resolved. But now that the 2021r2 client is installed, it quits after login. The sequence is that it displays the login screen, and we successfully log in, because the Gallery Systems “splash screen” is displayed next. But after a couple seconds, the app just quits with no error message. There is an error shown on the Windows Application log, but neither GS nor our own IT staff seem to understand why the app is failing.
Just curious to see if any of you have seen this behavior, and if so, what you did to solve it. Thanks!
-Steve
Steve Rothman, Systems Administrator
Peabody Museum of Archaeology & Ethnology
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