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Subject:
Re: Support issue for eMuseum
From:
Alex Hoffman <[log in to unmask]>
Reply To:
The Museum System (TMS) Users
Date:
Fri, 21 Jan 2022 23:02:44 +0000
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External Email - Exercise Caution
Hi Jennifer,

We sincerely apologize for your recent experience with your eMuseum support cases. A support specialist will reach out to you shortly to resolve any remaining issues.

Kind regards,
Alex


Alex Hoffman | Product Manager, eMuseum
[log in to unmask]<mailto:[log in to unmask]> | 646.733.2239 x267<tel:646.733.2239%20x267>
GallerySystems | https://nam02.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.gallerysystems.com%2F&amp;data=04%7C01%7CTMSUSERS%40SI-LISTSERV.SI.EDU%7Cb77ae9b1ce5c4827deea08d9dd322597%7C989b5e2a14e44efe93b78cdd5fc5d11c%7C0%7C0%7C637784029719265807%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&amp;sdata=RIBHQOP518jgqKdptiaHCwpPfcutdG1MZUIK3W1h9RY%3D&amp;reserved=0<https://nam02.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.gallerysystems.com%2F&amp;data=04%7C01%7CTMSUSERS%40SI-LISTSERV.SI.EDU%7Cb77ae9b1ce5c4827deea08d9dd322597%7C989b5e2a14e44efe93b78cdd5fc5d11c%7C0%7C0%7C637784029719265807%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&amp;sdata=RIBHQOP518jgqKdptiaHCwpPfcutdG1MZUIK3W1h9RY%3D&amp;reserved=0>



From: The Museum System (TMS) Users <[log in to unmask]> On Behalf Of Jennifer Day
Sent: Friday, January 21, 2022 5:44 PM
To: [log in to unmask]
Subject: Support issue for eMuseum


EXTERNAL: Do not click links or open attachments if you do not recognize the sender.
External Email - Exercise Caution
Hello all,

I've been having a poor experience with Support for an eMuseum issue. I've written to update my case several times, my IT person has contacted them several times, and I've called and left a message. But I've gotten nothing in response. This has been going on since September. I'd write to whoever is the next up the chain of command, but I don't know who that is and haven't figured it out by looking at the GS website. Has anyone here had a similar situation? If so, could you share your strategy for a successful resolution to your issue? (I truly hesitate to broadcast this problem in such a public forum, since I've always had good experiences with TMS/eMuseum support in the past, but I just haven't been able to get anywhere with this so I thought I'd consult the group.)

Many thanks,

Jennifer

Jennifer Day
Head Registrar / Indian Arts Research Center (IARC)
School for Advanced Research (SAR)
PO Box 2188 / Santa Fe / NM / 87504-2188
505-954-7275 / https://nam02.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.sarweb.org%2F&amp;data=04%7C01%7CTMSUSERS%40SI-LISTSERV.SI.EDU%7Cb77ae9b1ce5c4827deea08d9dd322597%7C989b5e2a14e44efe93b78cdd5fc5d11c%7C0%7C0%7C637784029719265807%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&amp;sdata=ZZaSSSo3i9pTKZRVI%2Bb60PBg4n0vcB6D2R2LtT3Nffk%3D&amp;reserved=0<https://nam02.safelinks.protection.outlook.com/?url=https%3A%2F%2Furldefense.com%2Fv3%2F__https%3A%2Fnam02.safelinks.protection.outlook.com%2F%3Furl%3Dhttp*3A*2F*2Fwww.sarweb.org*2F%26data%3D04*7C01*7CTMSUSERS*40SI-LISTSERV.SI.EDU*7Cafa81389d64c42f3b56a08d9dd2f8829*7C989b5e2a14e44efe93b78cdd5fc5d11c*7C0*7C0*7C637784018651410215*7CUnknown*7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0*3D*7C1000%26sdata%3Dgui1oKpAi1OMsuJ6JlEL4jyQ1hhGA*2Fhl5qc1*2BJRpFYQ*3D%26reserved%3D0__%3BJSUlJSUlJSUlJSUlJSUlJSUlJQ!!I_DbfM1H!RyiqdzivIJqddpU9EUhAErQkBMrADyU3kVRdqVUSDZWJNU5JEYGQ5uIBKopssn6xnSw%24&amp;data=04%7C01%7CTMSUSERS%40SI-LISTSERV.SI.EDU%7Cb77ae9b1ce5c4827deea08d9dd322597%7C989b5e2a14e44efe93b78cdd5fc5d11c%7C0%7C0%7C637784029719265807%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&amp;sdata=m%2FWOIS%2B3v3NYrjnHS6fmFTXEez1%2BLLm8InfPVZpWcz4%3D&amp;reserved=0>

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