What OS is the new computer running (i.e.
-Dwight
From:
Sent: Friday, April 25, 2008 4:51
PM
To: [log in to unmask]
Subject: Re: Login Issue
Unfortunately
we get the same results.
From:
Sent: Friday, April 25, 2008 10:14
AM
To:
Subject: Re: Login Issue
We haven't encountered exactly
this, but something a little bit similar. Try this:
Delete the user from both TMS
configuration and from the TMS users list in SQL, then recreate their account.
Jeri
From:
Sent: Friday, April 25, 2008 1:05
PM
To:
Subject: Re: Login Issue
Yes, the
network & SQL logins match. Yes, the person is logging into the machine
& TMS as the same domain user account. Yes, we are able to login as
the admin account & ODBC connection is working fine.
What is very
strange is TMS works fine on my PC with their logins. We are using the
same ODBC version & same installation package for TMS.
On the new
laptops, we have to change the SQL login in Management Studio to a sysadmin
(under Login Properties > Server Roles) to get it to work with the
appropriate TMS access. When this option is unchecked, it doesn’t
work. When we try logging in as DOMAIN\UserName without the sysadmin SQL
level, we can login to the application but they have zero TMS access levels.
Thank you so
much for your assistance.
From:
Sent: Friday, April 25, 2008 8:35
AM
To:
Subject: Re: Login Issue
Do the
network and SQL logins match? Is this person logging into the
machine as "user" (for instance) and TMS as
"user?" Can you log into TMS when logged into the machine
as administrator? If not, test the odbc connection in Control
Panel/Administrative Tools/Data Sources.
Wendy
Sporleder
Database
Administrator
314.655.5318
From:
Sent: Friday, April 25, 2008 10:13
AM
To:
Subject: Login Issue
We are having some challenges logging into
TMS. Our user received a new computer & hasn’t been able to
work on the system since. I have uninstalled the program &
re-installed it with the same results. We are getting the following
error:
Cannot
login as this user, only System Administrators can emulate other users.
Has anyone had this issue before? If
so, any advice on how to get rid of this?
Is there a searchable database available
to search for errors or common tech support issues?
Thanks,
Database Administrator
Museum of Making Music