As someone else said, definitely call Gallery Systems - it's a known bug and they had a fix for it. I talked to Dimitri, but I'm sure if it's a known bug it should be easy to find by anyone. Diane. ========================================== Diane Lee, Collections Manager * 860-236-5621 x242 Connecticut Historical Society _____ From: The Museum System (TMS) Users [mailto:[log in to unmask]] On Behalf Of Vanessa Caldas Sent: Tuesday, April 06, 2010 12:37 PM To: [log in to unmask] Subject: Re: Thumbnails in light box I also had the same problem. I tried redoing the thumbnail, deleting that and the main image file and redoing both, reattaching to the object file and none of those worked. The only way I got it to work was to actually delete the object file itself and reenter it. By NO means the best way to do this, but it was the only solution I was able to find. I would love to hear if anyone else has solved this issue in any other way. Vanessa ------------------------------------------- Vanessa Caldas Assistant Registrar The Heckscher Museum of Art 2 Prime Avenue . Huntington NY 11732 Tel 631.845.5011 . Fax 631.845.5077 Email: <mailto:[log in to unmask]> [log in to unmask] P Please be kind to the environment and think before you print. -----Original Message----- From: The Museum System (TMS) Users [mailto:[log in to unmask]]On Behalf Of Michelle VanAuken Sent: Tuesday, April 06, 2010 11:18 AM To: [log in to unmask] Subject: Thumbnails in light box Good day TMS experts. I'm experiencing a peculiar situation, and wonder if anyone has encountered the same... We have thumbnails that do not appear in the light box, but the same thumbnail appears in all other views (list view, list with images, data entry, label copy). I've tried everything from updating the thumbnail in the media module, to completely recreating a new media file and thumbnail. There seems nothing different/incorrect in the media file or thumbnail, but I must be overlooking something. This seems like such an elementary issue, but I'm stumped. Can anyone offer a suggestion? My thanks, in advance. Michelle VanAuken Picker Art Gallery, Colgate University 13 Oak Drive, Hamilton, NY 13346 315.228.7692 [log in to unmask]