Geez—sorry Kate—we ran into that problem years ago and I knew it, but didn’t think of it for your problem.

Hi everyone,

I just wanted to report that we found what the issue was: the image conversion tool will not convert 16 bits/channel .tif files for B&W images.

We had some .tif images sent to us from a German museum which used 16 bits/channel and a Greyscale color setting (not sRGB). We found that if we changed the images to 8 bits/channel in Photoshop that the TMS conversion worked. Gallery Systems has said that they will update the ICT code in a future release of TMS. Of course, we could always use Photoshop to convert images, but using the TMS conversion tool is a standard part of our imaging workflow and is usually quicker than using Photoshop.

And just to throw this question out to the group—does anyone regularly use TMS to convert images? Or does your museum mostly rely on Photoshop or another program to convert images (or do you upload tif, dng or raw files to TMS, and, if so, does that slow down viewing of the images within TMS due to increased file sizes)?

Thanks and Happy Holidays~

Kate

Greetings,

We are *all of a sudden* having an issue converting .tif files to .jpg files using the TMS conversion tool. The tool is found in any media rendition record, under Tools/Convert Images. This is happening to every user at my museum, whether they are on a Windows 7 or a Windows XP machine. We’re using TMS 2010 R2.

The conversion tool looks like it runs fine, but no thumbnail images flash across the screen as is normal. There is no error message, TMS gives the usual dialog box “Conversion complete. Would you like to perform another conversion?”. However, the destination folder for the converted images is empty/the supposedly converted jpgs are simply not there.

Has anyone else had this issue before? I’ve talked to our IT dept and also with GS support, but we can’t seem to figure out what the issue is. Any DB Config or other solutions would be welcome.

Happy Holidays,

Kate

Kate Collen

Collections Database Administrator

Smithsonian National Postal Museum

202.633.5512

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www.postalmuseum.si.edu

www.arago.si.edu

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