Hi All -

We have been having a frustrating issue with the TMS media drag-and-drop feature. Gallery Systems has determined that it is not a TMS issue and that everything should work fine, but we haven't been able to trace it to a server issue either. I am wondering if anyone here has had a similar issue and can offer any new angles to explore.

Basically, we have an image server where we have directories set-up for for object images (JPEGs). The directory paths are registered in the TMS media module path authority.

We have one user where if they drag-and-drop from the image server to the media tab of an object record, the media record is created using the correct file path. But if any other user (even a sysadmin) tries to do this, the record is created using the default drag-and-drop directory instead and the file is copied from the original image server location to the default directory. If they try and drag a file that already exists in the default directory to another object record, instead of the existing media record simply being linked to the object record, they get an error that the file cannot be copied to that location.

We suspect there is some issue in the communication between TMS and the image server, but our IT team has not been able to figure out where it lies. They have played with a lot of permission variations and even gone so far as to entirely recreate a new image server from scratch with fresh permissions and the problem persists. Gallery Systems keeps insisting that everything should work fine and so isn't of much help.

Has anyone encountered this situation before?