The Gallery Systems client support systems team has been able to help many TMS users get better performance from their servers. We can either review your system specifications using the attached survey, or we can work with you to connect remotely to your server and step through the analysis process together. Very often we can recommend multiple approaches to improve performance.
If you're experiencing performance issues, please fill out the attached survey and send it to me, or contact Gallery Systems support<mailto:[log in to unmask]> for help.
Best,
Danielle
________________________________
Danielle Uchitelle | Chief Operating Officer
[log in to unmask]<mailto:[log in to unmask]> | 646.733.2239 x264
GallerySystems | www.gallerysystems.com<http://www.gallerysystems.com/>
From: The Museum System (TMS) Users [mailto:[log in to unmask]] On Behalf Of Rothman, Steve
Sent: Monday, September 14, 2015 10:23 AM
To: [log in to unmask]
Subject: Improving slow TMS Client experience?
We're on TMS2014 now, but certainly we have had some users complain about speed when using TMS2010 and 2012 also.
Nothing about our system is especially fast, but rather than try to "improve everything" I'd like some hints about finding out where bottlenecks are. Sometimes a complex query or report takes quite a while, but I don't believe this is the real pain point with most users, because people don't do it that often. Instead, it's more like the everyday finding a group of objects, and then clicking forward from one to the next that is really irritating. Taking a half-second or so to jump between records is bothersome when you're scrolling through several dozen records, but when it takes several seconds for each record it becomes maddening.
Most of our Clients are installed directly on Windows 7 workstations, some x32 and some x64.
So in terms of locating the causes of slow performance, the kinds of things I can think of are:
* other applications running in the background?
* slow or insufficient RAM on workstation
* slow or overly-busy disk on workstation
* networking problems
* MS SQL server optimizing
Other than randomly trying to improve everything, is there any way of profiling the situation to see where the bottlenecks are?
Thanks. -Steve
Steve Rothman, Systems Administrator
Peabody Museum of Archaeology and Ethnology
mobile: 617-517-4855 or x5-9968
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