Hello,

We are having an issue on TMS where, for some user accounts and for some Crystal Reports, the formatting changes when it is generated. Once the report is exported to PDF and opened using Acrobat Reader or Chrome, the format either corrects itself or stays wrong (seemingly randomly).
Examples of incorrect formatting include new paragraphs and line breaks in places where they shouldn't be (for example, halfway through a sentence, where the end jumps across the page and leaves a blank in the middle). It seems to be quite random. The reports look fine when opened in Crystal Reports.

Has anyone else encountered this issue before? Any help/ideas would be greatly appreciated.

Best,
Gabrielle

Gabrielle Young
Collections Database Officer

+44(0) 20 7887 8983
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