Not sure if this must be the reason for Gabrielle’s problem; but as David mentions, we have recently realized the Arial narrow font, for example, is not distributed with windows anymore.

I guess that if the report has the font, so when running it on a newer windows version, maybe the font is replaced by some other default so the formatting gets changed…

So would suggest to have a look to each windows font list:  https://docs.microsoft.com/en-us/typography/fonts/windows_10_font_list

Best,

Gabriela Serkin

We encountered a similar problem when we upgraded(?) to Crystal Reports 2016.

Suddenly reports using the Arial font had similar problems when generated as a PDF. Previously I had used the Arial font without problems for over twenty years.

On the advice of Dimytri at Gallery Systems I switched to the Arial Unicode MS font and the problem corrected. Also, Calibri works nicely, as I’m sure will many other fonts.

This only effects reports written or maintained in CR 2016. All of the reports generated with earlier CR versions still work fine.

Best,

David Parsell

Yale Center for British Art

Hello,

We are having an issue on TMS where, for some user accounts and for some Crystal Reports, the formatting changes when it is generated. Once the report is exported to PDF and opened using Acrobat Reader or Chrome, the format either corrects itself or stays wrong (seemingly randomly).

Examples of incorrect formatting include new paragraphs and line breaks in places where they shouldn’t be (for example, halfway through a sentence, where the end jumps across the page and leaves a blank in the middle). It seems to be quite random. The reports look fine when opened in Crystal Reports.

Has anyone else encountered this issue before? Any help/ideas would be greatly appreciated.

Best,

Gabrielle

Gabrielle Young

Collections Database Officer

+44(0) 20 7887 8983

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