The weird thing about this problem is that the reports look fine when displayed on the screen. The problem occurs when you download the report as a pdf. Gabriela, good point regarding missing fonts, but in my case the fonts exist on the workstation. Best, David Parsell Yale Center for British Art From: The Museum System (TMS) Users <[log in to unmask]> On Behalf Of Marķa Gabriela Serkin Sent: Friday, February 15, 2019 8:16 AM To: [log in to unmask] Subject: Re: Crystal Reports formatting issue Not sure if this must be the reason for Gabrielle's problem; but as David mentions, we have recently realized the Arial narrow font, for example, is not distributed with windows anymore. I guess that if the report has the font, so when running it on a newer windows version, maybe the font is replaced by some other default so the formatting gets changed... So would suggest to have a look to each windows font list: https://docs.microsoft.com/en-us/typography/fonts/windows_10_font_list<https://nam05.safelinks.protection.outlook.com/?url=https%3A%2F%2Fdocs.microsoft.com%2Fen-us%2Ftypography%2Ffonts%2Fwindows_10_font_list&data=02%7C01%7Cdavid.parsell%40yale.edu%7Caaba56732ab84c5ee02808d69347d741%7Cdd8cbebb21394df8b4114e3e87abeb5c%7C0%7C0%7C636858334105589714&sdata=HscfTFct91ED1mxuI0oKfaCfDRX5JG1ln%2F5MnoJKc48%3D&reserved=0> Best, Gabriela Serkin From: The Museum System (TMS) Users [mailto:[log in to unmask]] On Behalf Of Parsell, David Sent: viernes, 15 de febrero de 2019 8:08 a. m. To: [log in to unmask]<mailto:[log in to unmask]> Subject: Re: Crystal Reports formatting issue We encountered a similar problem when we upgraded(?) to Crystal Reports 2016. Suddenly reports using the Arial font had similar problems when generated as a PDF. Previously I had used the Arial font without problems for over twenty years. On the advice of Dimytri at Gallery Systems I switched to the Arial Unicode MS font and the problem corrected. Also, Calibri works nicely, as I'm sure will many other fonts. This only effects reports written or maintained in CR 2016. All of the reports generated with earlier CR versions still work fine. Best, David Parsell Yale Center for British Art From: The Museum System (TMS) Users <[log in to unmask]<mailto:[log in to unmask]>> On Behalf Of Gabrielle Young Sent: Friday, February 15, 2019 5:21 AM To: [log in to unmask]<mailto:[log in to unmask]> Subject: Crystal Reports formatting issue Hello, We are having an issue on TMS where, for some user accounts and for some Crystal Reports, the formatting changes when it is generated. Once the report is exported to PDF and opened using Acrobat Reader or Chrome, the format either corrects itself or stays wrong (seemingly randomly). Examples of incorrect formatting include new paragraphs and line breaks in places where they shouldn't be (for example, halfway through a sentence, where the end jumps across the page and leaves a blank in the middle). It seems to be quite random. The reports look fine when opened in Crystal Reports. Has anyone else encountered this issue before? Any help/ideas would be greatly appreciated. Best, Gabrielle Gabrielle Young Collections Database Officer +44(0) 20 7887 8983 [log in to unmask]<mailto:[log in to unmask]> For TMS-related queries please email [log in to unmask]<mailto:[log in to unmask]> Please note that any information sent, received or held by Tate may be disclosed under the Freedom of Information Act 2000 To unsubscribe, send an email to [log in to unmask]<mailto:[log in to unmask]> with the following commands in the body of the email: signoff TMSUSERS // eoj You will receive a confirmation that your subscription has been removed. To unsubscribe, send an email to [log in to unmask]<mailto:[log in to unmask]> with the following commands in the body of the email: signoff TMSUSERS // eoj You will receive a confirmation that your subscription has been removed. To unsubscribe, send an email to [log in to unmask]<mailto:[log in to unmask]> with the following commands in the body of the email: signoff TMSUSERS // eoj You will receive a confirmation that your subscription has been removed. To unsubscribe, send an email to [log in to unmask] with the following commands in the body of the email: signoff TMSUSERS // eoj You will receive a confirmation that your subscription has been removed.