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Looking through the CR forums, it seems that people often have this issue
post-upgrade when a computer continues to use the crxf_pdf.dll for the
previous version of Crystal Reports.

This could explain why the issue only occurs for some users. I would check
the program files on those machines and make sure the current .dll is
registered.


Nicola Astles
Museum Content and Technology Administrator
New-York Historical Society
170 Central Park West
New York, New York 10024
[log in to unmask]
212-873-3400 x338


On Fri, Feb 15, 2019 at 9:45 AM Caitlin Draayer <[log in to unmask]> wrote:

> Hi David and Gabriela,
>
> Have you checked the printer settings? We had that issue, and it had to do
> with the printer options under page set-up. We select “no printer” and it
> seems to have fixed the problem for the users that were experiencing it.
>
>
>
> Caitlin Draayer
> Associate Registrar, Exhibitions and Loans
> The Baltimore Museum of Art
> 10 Museum Drive
> Baltimore, MD 21218
> 443-573-1737
>
> [log in to unmask]
>
>
>
>
>
> *From:* The Museum System (TMS) Users <[log in to unmask]> *On
> Behalf Of *Parsell, David
> *Sent:* Friday, February 15, 2019 9:43 AM
> *To:* [log in to unmask]
> *Subject:* Re: Crystal Reports formatting issue
>
>
>
> The weird thing about this problem is that the reports look fine when
> displayed on the screen.
>
>
>
> The problem occurs when you download the report as a pdf.
>
>
>
> Gabriela, good point regarding missing fonts, but in my case the fonts
> exist on the workstation.
>
>
>
> Best,
>
> David Parsell    Yale Center for British Art
>
>
>
> *From:* The Museum System (TMS) Users <[log in to unmask]> *On
> Behalf Of *María Gabriela Serkin
> *Sent:* Friday, February 15, 2019 8:16 AM
> *To:* [log in to unmask]
> *Subject:* Re: Crystal Reports formatting issue
>
>
>
> Not sure if this must be the reason for Gabrielle’s problem; but as David
> mentions, we have recently realized the Arial narrow font, for example, is
> not distributed with windows anymore.
>
>
>
> I guess that if the report has the font, so when running it on a newer
> windows version, maybe the font is replaced by some other default so the
> formatting gets changed…
>
> So would suggest to have a look to each windows font list:
> https://docs.microsoft.com/en-us/typography/fonts/windows_10_font_list
> <https://nam05.safelinks.protection.outlook.com/?url=https%3A%2F%2Fdocs.microsoft.com%2Fen-us%2Ftypography%2Ffonts%2Fwindows_10_font_list&data=02%7C01%7Cdavid.parsell%40yale.edu%7Caaba56732ab84c5ee02808d69347d741%7Cdd8cbebb21394df8b4114e3e87abeb5c%7C0%7C0%7C636858334105589714&sdata=HscfTFct91ED1mxuI0oKfaCfDRX5JG1ln%2F5MnoJKc48%3D&reserved=0>
>
>
>
> Best,
>
> Gabriela Serkin
>
>
>
> *From:* The Museum System (TMS) Users [mailto:[log in to unmask]
> <[log in to unmask]>] *On Behalf Of *Parsell, David
> *Sent:* viernes, 15 de febrero de 2019 8:08 a. m.
> *To:* [log in to unmask]
> *Subject:* Re: Crystal Reports formatting issue
>
>
>
> We encountered a similar problem when we upgraded(?) to Crystal Reports
> 2016.
>
>
>
> Suddenly reports using the Arial font had similar problems when generated
> as a PDF. Previously I had used the Arial font without problems for over
> twenty years.
>
>
>
> On the advice of Dimytri at Gallery Systems I switched to the Arial
> Unicode MS font and the problem corrected. Also, Calibri works nicely, as
> I’m sure will many other fonts.
>
>
>
> This only effects reports written or maintained in CR 2016. All of the
> reports generated with earlier CR versions still work fine.
>
>
>
> Best,
>
>
>
> David Parsell
>
>
>
> Yale Center for British Art
>
>
>
>
>
> *From:* The Museum System (TMS) Users <[log in to unmask]> *On
> Behalf Of *Gabrielle Young
> *Sent:* Friday, February 15, 2019 5:21 AM
> *To:* [log in to unmask]
> *Subject:* Crystal Reports formatting issue
>
>
>
> Hello,
>
>
>
> We are having an issue on TMS where, for some user accounts and for some
> Crystal Reports, the formatting changes when it is generated. Once the
> report is exported to PDF and opened using Acrobat Reader or Chrome, the
> format either corrects itself or stays wrong (seemingly randomly).
>
> Examples of incorrect formatting include new paragraphs and line breaks in
> places where they shouldn’t be (for example, halfway through a sentence,
> where the end jumps across the page and leaves a blank in the middle). It
> seems to be quite random. The reports look fine when opened in Crystal
> Reports.
>
>
>
> Has anyone else encountered this issue before? Any help/ideas would be
> greatly appreciated.
>
>
>
> Best,
>
> Gabrielle
>
>
>
> *Gabrielle Young*
>
> Collections Database Officer
>
>
> +44(0) 20 7887 8983
>
> *[log in to unmask] <[log in to unmask]>*
>
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