Remote Desktop requires TCP port 3389 to be open. Sounds like Wifi network does not allow RDP traffic. Steven MOORE Developer & Database Administrator Department of Information Technology The Museum of Modern Art 11 West 53 Street New York, NY 10019 813.240.0587 On Fri, May 10, 2019 at 10:32 AM Rothman, Steve <[log in to unmask]> wrote: > Hi, we’re using TMS 2016r2. We install the TMS client directly on our > desktops and laptops (if they’re Windows) otherwise we use Remote Access. > > > > If our desktops & laptops are connected to our main LAN via ethernet, they > can access TMS just fine. > > > > If they are on ethernet, but on a different LAN, we need to use a VPN that > has been set up, and that works just fine. > > > > But when our laptops are using wifi, even though they use the exact same > VPN configuration that works on ethernet, TMS will not connect – we get the > dreaded “Connection Failed” message. Clearly it’s reaching the server > though – if I deliberately put in the wrong password I get the connection > failed message immediately, but if everything is correct on the login > window then in takes about 30 seconds to get the connection failed message. > So the TMS client is definitely reaching the server for some initial > connection, but something goes wrong that point. > > > > I’ve confirmed that port 1433 is open for VPN (and of course it must be > since VPN works ok on ethernet). > > > > Any ideas about what else may be failing when using VPN over wifi when VPN > over ethernet works fine? Recommendations for further troubleshooting? > > > > -Steve > > > > -- > > Steve Rothman, Systems Administrator > > Peabody Museum of Archaeology and Ethnology > > > To unsubscribe, send an email to [log in to unmask] with the > following commands in the body of the email: > > signoff TMSUSERS > > // eoj > > You will receive a confirmation that your subscription has been removed. > To unsubscribe, send an email to [log in to unmask] with the following commands in the body of the email: signoff TMSUSERS // eoj You will receive a confirmation that your subscription has been removed.