Remote Desktop requires TCP port 3389 to be open. Sounds like Wifi network
does not allow RDP traffic.

Steven MOORE

Developer & Database Administrator

Department of Information Technology


The Museum of Modern Art

11 West 53 Street

New York, NY 10019
813.240.0587




On Fri, May 10, 2019 at 10:32 AM Rothman, Steve <[log in to unmask]>
wrote:

> Hi, we’re using TMS 2016r2. We install the TMS client directly on our
> desktops and laptops (if they’re Windows) otherwise we use Remote Access.
>
>
>
> If our desktops & laptops are connected to our main LAN via ethernet, they
> can access TMS just fine.
>
>
>
> If they are on ethernet, but on a different LAN, we need to use a VPN that
> has been set up, and that works just fine.
>
>
>
> But when our laptops are using wifi, even though they use the exact same
> VPN configuration that works on ethernet, TMS will not connect – we get the
> dreaded “Connection Failed” message. Clearly it’s reaching the server
> though – if I deliberately put in the wrong password I get the connection
> failed message immediately, but if everything is correct on the login
> window then in takes about 30 seconds to get the connection failed message.
> So the TMS client is definitely reaching the server for some initial
> connection, but something goes wrong that point.
>
>
>
> I’ve confirmed that port 1433 is open for VPN (and of course it must be
> since VPN works ok on ethernet).
>
>
>
> Any ideas about what else may be failing when using VPN over wifi when VPN
> over ethernet works fine? Recommendations for further troubleshooting?
>
>
>
> -Steve
>
>
>
> --
>
> Steve Rothman, Systems Administrator
>
> Peabody Museum of Archaeology and Ethnology
>
>
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>
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>
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>
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