Hi Julie,
I tried again your advise and this time I did it carefully, as you described it, and it worked out perfectly!, so that was the cure for this issue.

Thank you so much!





Adrián Pérez Camarena

Sistemas

Museo Nacional de Arte

Tacuba 8, 3er piso Centro Histórico

Cuauhtémoc, 06010

México D. F.

Tel +52 (55) 86475436


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________________________________
De: The Museum System (TMS) Users <[log in to unmask]> en nombre de Julie Thies <[log in to unmask]>
Enviado: miércoles, 12 de junio de 2019 02:00 p. m.
Para: [log in to unmask]
Asunto: Re: Reports

Hi All,
I would try ‘printing’ to a PDF instead of exporting to one.
That usually takes care of formatting problems we’ve had.

In the report in crystal look at the box ‘dissociate formatting page size and printer paper size’ which is located under page setup.
Make sure the box is checked.
That has also caused us problems and once the box is checked, the formatting is fixed.

Good luck,
Julie

Julie Thies
Head of TMS Administration
The Menil Collection
713-525-9468

-----Original Message-----
From: The Museum System (TMS) Users <[log in to unmask]> On Behalf Of Welsh, Sylvia C.
Sent: Wednesday, June 12, 2019 12:51 PM
To: [log in to unmask]
Subject: Re: Reports

Hi Adrian,

We use TMS 2018 and have not had that specific issue but we have encountered a problem with the fonts not displaying characters correctly and with images not aligning on the PDF export of our reports - these issues were not previously present.

If you hear of a solution I would be very interested in learning about it.

Sincerely,

Sylvia,
_____________________________
Sylvia Welsh, CA, LEED AP

Harvard Property Information Resource Center
1350 Massachusetts Avenue, 585
Cambridge, MA 02138
T 617-496-8275  F 617-495-0559

-----Original Message-----
From: The Museum System (TMS) Users <[log in to unmask]> On Behalf Of Adrián Pérez Camarena
Sent: Wednesday, June 12, 2019 12:33 PM
To: [log in to unmask]
Subject: Reports

Hi dear friends,

I find myself in a bit of a conundrum. It rutns out that when we generate a reporte on TMS 2016, the orientation of the report, once we export to pdf, shoud be horizontally and in fact, it is true in many of our computers, but only in two of them, the report comes up in the wrong orientation (vertical position) and the data show up  misplaced due this page orientation.

We reinstalled acrobat but it doesn't seem to make much difference.

¿Has anyone come across this and managed to resolve it?

Any idea or clue of what can I do to troubleshot this problem will be appreciated.

Thank you!

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