Hi April, I would also check what Susan suggests. The path on which she needs rights to write is configured in this setting value in DBConfig: Media.Defaults.CopyToFilePath Best, Gabriela Lic. María Gabriela Serkin +54 9 11 6980 6905 | [log in to unmask] https://nam02.safelinks.protection.outlook.com/?url=www.triarsa.com.ar&data=02%7C01%7Ctmsusers%40si-listserv.si.edu%7C30bce5fe7dce4d3951b308d6fbd87e34%7C989b5e2a14e44efe93b78cdd5fc5d11c%7C0%7C0%7C636973304588819906&sdata=d0%2FhWOFRuzMEvAEtcY5tc4MqHHWstYpAQxNviwbZZr8%3D&reserved=0 Triarsa <https://nam02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ftriarsa-srl&data=02%7C01%7Ctmsusers%40si-listserv.si.edu%7C30bce5fe7dce4d3951b308d6fbd87e34%7C989b5e2a14e44efe93b78cdd5fc5d11c%7C0%7C0%7C636973304588819906&sdata=%2BJPN4j7Xwq%2FqAW707yLqt0UxRobxnYGu6sxA763Qt88%3D&reserved=0> Ln <https://nam02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.facebook.com%2Ftriarsa.srl&data=02%7C01%7Ctmsusers%40si-listserv.si.edu%7C30bce5fe7dce4d3951b308d6fbd87e34%7C989b5e2a14e44efe93b78cdd5fc5d11c%7C0%7C0%7C636973304588819906&sdata=1hod2%2BdP%2FnTSwL1x4R1evi1PDpeDzbtgO26dZk21j5s%3D&reserved=0> Fb Si no es necesario no imprima este correo. Cuidemos nuestro medio ambiente. Triarsa Este mensaje es confidencial y destinada exclusivamente para el uso de la persona o entidad dirigida. El acceso a este correo electrónico por cualquier otra persona no está autorizado. Cualquier revisión, retransmisión, difusión, copia o cualquier otra utilización o la toma de cualquier acción en dependencia de esta información por personas distintas del destinatario está prohibida y puede ser ilegal. Si ha recibido este mensaje por error, por favor notifique inmediatamente al remitente por correo, fax, o teléfono, y posteriormente elimine el material de todos sus sistemas. Triarsa ha tomado precauciones razonables para asegurarse que no hay virus presentes en este mensaje, Triarsa no puede aceptar responsabilidad alguna por cualquier pérdida o daño derivados del uso de este mensaje. This message is confidential and intended solely for the use of the addressed individual or entity. Access to this e-mail by anyone else is unauthorized. Any review, retransmission, dissemination, copy or other use of or taking of any action in reliance upon this information by persons other than the intended recipient is prohibited and may be unlawful. If you received this message in error, please notify the sender immediately by-mail, facsimile, or telephone and thereafter delete the material from all your systems. Triarsa has taken reasonable precautions to ensure that no viruses are present in this message, Triarsa cannot accept responsibility for any loss or damage arising from the use of this message. From: The Museum System (TMS) Users [mailto:[log in to unmask]] On Behalf Of Garton, Susan Sent: viernes, 28 de junio de 2019 11:27 a. m. To: [log in to unmask] Subject: Re: drag and drop Hi April, Have you checked all of these things: Does she have edit rights to the path on her computer where the image will go (set up in DB Config)? Is the checkbox for “Allow Drag-Drop of Media Files” checked for her security group? Does she have Add rights in both the Media module and the module into which she’ll be dropping the images (down to the “File” level within Media)? That’s all I can think of. Good luck! 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I have tried lots of different security settings and nothing seems to make it so she can use the drag and drop function. She can add images using the plus button, but that takes quite a bit longer. I contacted TMS about this and they assigned a case# to it but it has been three days and they still haven’t gotten back to me. Do you have any suggestions to fix the problem, and does any body know of a better way to contact TMS for technical support? We used to have PastPerfect and I could call them and my problem would be solved within the hour. 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