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Hi all,
We have an ongoing issue when entering constituent addresses. When a user begins typing in any of the “Address Details” fields, their cursor jumps to the “Preview” field and text begins to appear there instead.
As a workaround, users can copy and paste information into the “Address Details” fields, but this can be inconvenient.
The issue only affects some of our users, and it seems to be related to the use of Financial Edge.
I’ve heard there is a fix, but none of our current staff members are familiar with the steps to take. Has anyone else run into a similar problem? If so, are you aware of a fix?
Thank you,
Grace Pamperien
Collections Information Specialist
Crystal Bridges Museum of American Art
600 Museum Way, Bentonville, AR 72712
479.657.2324 (direct)
479.418.5700 (main)
signoff TMSUSERS
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