External Email - Exercise Caution
Those specs shouldn't be a problem. Does the system crash whenever you open the image from the object record, or is it just the lightbox? Is this happening on multiple machines or just one?

On Thu, Sep 9, 2021 at 12:08 PM Kelly, Rodger S <[log in to unmask]<mailto:[log in to unmask]>> wrote:
External Email - Exercise Caution
Jpegs, in the 300 KB to 700 KB range. 800 x 600 pixels. 96 dpi.

From: The Museum System (TMS) Users <[log in to unmask]<mailto:[log in to unmask]>> On Behalf Of Chad Petrovay
Sent: Thursday, September 9, 2021 10:45 AM
To: [log in to unmask]<mailto:[log in to unmask]>
Subject: Re: Light Box view crashing

External Email - Exercise Caution
What are the dimensions, size, and filetype of the image you are trying to open?

On Thu, Sep 9, 2021, 10:38 Kelly, Rodger S <[log in to unmask]<mailto:[log in to unmask]>> wrote:
External Email - Exercise Caution
Hello everyone.

We often experience TMS crashing, then closing, when we click to enlarge an image displayed in light box view.

We are on TMS 2017 (version 9.60.6010_001).

Any ideas what might be causing this, or if it’s a bug with this version?
Thanks and have a great day.
Rodger


RODGER KELLY
Deputy Director of Operations  /  TMS (The Museum System) Administrator
National Music Museum
University of South Dakota
414 E. Clark St., Vermillion SD 57069
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