External Email - Exercise Caution Hey, Chad! Just a question on a not-very-related topic -- Have you ever known uninstalling/reinstalling TMS to help with the glacial speed issues that some users experience? Cheers, Fatima -- Fatima Mahdi Collections Information Specialist/TMS Virginia Museum of Fine Arts 200 N. Arthur Ashe Boulevard Richmond, VA 23220-4007 Tel. 804.340.1443 Pronouns: she/her/hers [log in to unmask]<mailto:[log in to unmask]> I acknowledge that I live and work on the ancestral homelands of the Chickahominy, Pamunkey, Mattaponi, and Upper Mattaponi tribes of central Virginia. I offer my deepest respect for their resilience and continued stewardship of their culture. On Thu, Sep 9, 2021 at 3:53 PM Chad Petrovay <[log in to unmask]<mailto:[log in to unmask]>> wrote: External Email - Exercise Caution Rodger, I have never experienced the issue that you are reporting; but since you are reporting it across your userbase on multiple workstations, I think the problem may be localized to your network setup. It might be how your network delivers the images to TMS; for instance, TMS might be timing out because it is not receiving image data fast enough. I am going to assume that your images are stored on a network drive. If you are not doing so already, you might want to try converting a media path from a mapped drive letter path to a UNC path. See if that improves access to those images. Something else to try is uninstalling the TMS client, restarting the workstation, and then reinstalling the TMS client. This can occasionally help. On Thu, Sep 9, 2021 at 2:21 PM Kelly, Rodger S <[log in to unmask]<mailto:[log in to unmask]>> wrote: External Email - Exercise Caution In general I have always found TMS to be buggy regarding images. It often crashes when we open an image, regardless of your starting point. We experience this on multiple workstations; it’s just that we notice it more from Lightbox since certain staff tend to work with that more frequently. RODGER KELLY Deputy Director of Operations / TMS (The Museum System) Administrator National Music Museum University of South Dakota 414 E. Clark St., Vermillion SD 57069 https://nam02.safelinks.protection.outlook.com/?url=http%3A%2F%2Fnmmusd.org%2F&data=04%7C01%7CTMSUSERS%40si-listserv.si.edu%7Ccfd1c3b129bc4b8a9bdc08d973cee033%7C989b5e2a14e44efe93b78cdd5fc5d11c%7C0%7C0%7C637668154659525176%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=N8XosJzbx%2F5UcCkchY9FjooTJqQ%2B6VDpHUfDp3%2Fn%2FJ0%3D&reserved=0<https://nam02.safelinks.protection.outlook.com/?url=http%3A%2F%2Fnmmusd.org%2F&data=04%7C01%7CTMSUSERS%40si-listserv.si.edu%7Ccfd1c3b129bc4b8a9bdc08d973cee033%7C989b5e2a14e44efe93b78cdd5fc5d11c%7C0%7C0%7C637668154659525176%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=N8XosJzbx%2F5UcCkchY9FjooTJqQ%2B6VDpHUfDp3%2Fn%2FJ0%3D&reserved=0> [log in to unmask]<mailto:[log in to unmask]> (605) 658-3442 From: The Museum System (TMS) Users <[log in to unmask]<mailto:[log in to unmask]>> On Behalf Of Chad Petrovay Sent: Thursday, September 9, 2021 12:22 PM To: [log in to unmask]<mailto:[log in to unmask]> Subject: Re: Light Box view crashing External Email - Exercise Caution Those specs shouldn't be a problem. Does the system crash whenever you open the image from the object record, or is it just the lightbox? Is this happening on multiple machines or just one? On Thu, Sep 9, 2021 at 12:08 PM Kelly, Rodger S <[log in to unmask]<mailto:[log in to unmask]>> wrote: External Email - Exercise Caution Jpegs, in the 300 KB to 700 KB range. 800 x 600 pixels. 96 dpi. From: The Museum System (TMS) Users <[log in to unmask]<mailto:[log in to unmask]>> On Behalf Of Chad Petrovay Sent: Thursday, September 9, 2021 10:45 AM To: [log in to unmask]<mailto:[log in to unmask]> Subject: Re: Light Box view crashing External Email - Exercise Caution What are the dimensions, size, and filetype of the image you are trying to open? On Thu, Sep 9, 2021, 10:38 Kelly, Rodger S <[log in to unmask]<mailto:[log in to unmask]>> wrote: External Email - Exercise Caution Hello everyone. We often experience TMS crashing, then closing, when we click to enlarge an image displayed in light box view. We are on TMS 2017 (version 9.60.6010_001). Any ideas what might be causing this, or if it’s a bug with this version? Thanks and have a great day. Rodger RODGER KELLY Deputy Director of Operations / TMS (The Museum System) Administrator National Music Museum University of South Dakota 414 E. 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