External Email - Exercise Caution
Hello all,

I've been having a poor experience with Support for an eMuseum issue. I've written to update my case several times, my IT person has contacted them several times, and I've called and left a message. But I've gotten nothing in response. This has been going on since September. I'd write to whoever is the next up the chain of command, but I don't know who that is and haven't figured it out by looking at the GS website. Has anyone here had a similar situation? If so, could you share your strategy for a successful resolution to your issue? (I truly hesitate to broadcast this problem in such a public forum, since I've always had good experiences with TMS/eMuseum support in the past, but I just haven't been able to get anywhere with this so I thought I'd consult the group.)

Many thanks,

Jennifer

Jennifer Day
Head Registrar / Indian Arts Research Center (IARC)
School for Advanced Research (SAR)
PO Box 2188 / Santa Fe / NM / 87504-2188
505-954-7275 / www.sarweb.org<https://nam02.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.sarweb.org%2F&data=04%7C01%7CTMSUSERS%40SI-LISTSERV.SI.EDU%7Cafa81389d64c42f3b56a08d9dd2f8829%7C989b5e2a14e44efe93b78cdd5fc5d11c%7C0%7C0%7C637784018651410215%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=gui1oKpAi1OMsuJ6JlEL4jyQ1hhGA%2Fhl5qc1%2BJRpFYQ%3D&reserved=0>

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