External Email - Exercise Caution
Hello Alex,
Thank you for your message. It's appreciated. I look forward to working toward a resolution of my issue.
Best regards,
Jennifer
From: The Museum System (TMS) Users [mailto:[log in to unmask]] On Behalf Of Alex Hoffman
Sent: Friday, January 21, 2022 4:03 PM
To: [log in to unmask]
Subject: Re: Support issue for eMuseum
External Email - Exercise Caution
Hi Jennifer,
We sincerely apologize for your recent experience with your eMuseum support cases. A support specialist will reach out to you shortly to resolve any remaining issues.
Kind regards,
Alex
Alex Hoffman | Product Manager, eMuseum
[log in to unmask]<mailto:[log in to unmask]> | 646.733.2239 x267<tel:646.733.2239%20x267>
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From: The Museum System (TMS) Users <[log in to unmask]> On Behalf Of Jennifer Day
Sent: Friday, January 21, 2022 5:44 PM
To: [log in to unmask]
Subject: Support issue for eMuseum
EXTERNAL: Do not click links or open attachments if you do not recognize the sender.
External Email - Exercise Caution
Hello all,
I've been having a poor experience with Support for an eMuseum issue. I've written to update my case several times, my IT person has contacted them several times, and I've called and left a message. But I've gotten nothing in response. This has been going on since September. I'd write to whoever is the next up the chain of command, but I don't know who that is and haven't figured it out by looking at the GS website. Has anyone here had a similar situation? If so, could you share your strategy for a successful resolution to your issue? (I truly hesitate to broadcast this problem in such a public forum, since I've always had good experiences with TMS/eMuseum support in the past, but I just haven't been able to get anywhere with this so I thought I'd consult the group.)
Many thanks,
Jennifer
Jennifer Day
Head Registrar / Indian Arts Research Center (IARC)
School for Advanced Research (SAR)
PO Box 2188 / Santa Fe / NM / 87504-2188
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