External Email - Exercise Caution

Hello Alex,

 

Thank you for your message. It’s appreciated. I look forward to working toward a resolution of my issue.

 

Best regards,

Jennifer

 

 

From: The Museum System (TMS) Users [mailto:[log in to unmask]] On Behalf Of Alex Hoffman
Sent: Friday, January 21, 2022 4:03 PM
To: [log in to unmask]
Subject: Re: Support issue for eMuseum

 

External Email - Exercise Caution

Hi Jennifer,

 

We sincerely apologize for your recent experience with your eMuseum support cases. A support specialist will reach out to you shortly to resolve any remaining issues.

 

Kind regards,

Alex

 

 

Alex Hoffman | Product Manager, eMuseum

[log in to unmask] | 646.733.2239 x267

GallerySystems | www.gallerysystems.com

 

 

 

From: The Museum System (TMS) Users <[log in to unmask]> On Behalf Of Jennifer Day
Sent: Friday, January 21, 2022 5:44 PM
To: [log in to unmask]
Subject: Support issue for eMuseum

 

EXTERNAL: Do not click links or open attachments if you do not recognize the sender.

External Email - Exercise Caution

Hello all,

 

I’ve been having a poor experience with Support for an eMuseum issue. I’ve written to update my case several times, my IT person has contacted them several times, and I’ve called and left a message. But I’ve gotten nothing in response. This has been going on since September. I’d write to whoever is the next up the chain of command, but I don’t know who that is and haven’t figured it out by looking at the GS website. Has anyone here had a similar situation? If so, could you share your strategy for a successful resolution to your issue? (I truly hesitate to broadcast this problem in such a public forum, since I’ve always had good experiences with TMS/eMuseum support in the past, but I just haven’t been able to get anywhere with this so I thought I’d consult the group.)

 

Many thanks,

 

Jennifer

 

Jennifer Day

Head Registrar / Indian Arts Research Center (IARC)

School for Advanced Research (SAR)

PO Box 2188 / Santa Fe / NM / 87504-2188

505-954-7275 / www.sarweb.org 

 

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