LISTSERV - TMSUSERS Archives - SI-LISTSERV.SI.EDU

External Email - Exercise Caution
Have you had a chance to visit the Gallery Systems Community<https://nam02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fcommunity.gallerysystems.com%2F&data=05%7C01%7CTMSUSERS%40SI-LISTSERV.SI.EDU%7C07568a46e4d045384eaf08db35fe607a%7C989b5e2a14e44efe93b78cdd5fc5d11c%7C0%7C0%7C638163138876278047%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=335o1TAxG81pTPk5cVnKWTTmW25s5prRURyZJdYcnT4%3D&reserved=0> site recently?  Community is a great place to ask questions and find solutions related to any Gallery Systems products and services.

https://nam02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fcommunity.gallerysystems.com%2F&data=05%7C01%7CTMSUSERS%40SI-LISTSERV.SI.EDU%7C07568a46e4d045384eaf08db35fe607a%7C989b5e2a14e44efe93b78cdd5fc5d11c%7C0%7C0%7C638163138876278047%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=335o1TAxG81pTPk5cVnKWTTmW25s5prRURyZJdYcnT4%3D&reserved=0<https://nam02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fcommunity.gallerysystems.com%2F&data=05%7C01%7CTMSUSERS%40SI-LISTSERV.SI.EDU%7C07568a46e4d045384eaf08db35fe607a%7C989b5e2a14e44efe93b78cdd5fc5d11c%7C0%7C0%7C638163138876278047%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=335o1TAxG81pTPk5cVnKWTTmW25s5prRURyZJdYcnT4%3D&reserved=0>


  *   Submit a technical support Case (much preferred over email) – While submitting the case, you might see a Knowledge Article solution that matches the subject terms you have entered. It is easy to attach useful files such as screenshots or a report template.
  *   Find a Knowledge Article via the Search or on the product article index listed under the Resources menu.
  *   See any active alerts/announcements at the top of the Home page.
  *   Watch (or rewatch) a Webinar recording.
  *   Download the latest installer for the application.
  *   Learn about services such as Managed Hosting, Training Classes, Reports Customization, and Support Plus.
  *   Post a public Discussion question and engage in dialogue with users from other institutions.  Pro Tip: Navigate into the product of interest, click the FOLLOW button, and then set email notification options.
  *   View Account Management (under your name in the upper right corner): See the list of products owned by your institution and the active maintenance & support dates.  Go to the Contacts tab to see the list of names of staff we have on-file (if the contact has a role value of “Community”, they can already login). Let us know if you want to add or remove any contacts.
  *   Would you like to upgrade to TMS Collections or purchase additional licenses & services? Under My Account, find the name of your sales Account Manager. Click their email address or create a New Case and tag using “@” and their name, e.g. “@chris alexander”.


To request that another staff member have access, create a New Case and pick “Community” from the Type field popup.  Please provide First & Last Names, email address, and Job Title.  If necessary, the same information can be sent via email to [log in to unmask]<mailto:[log in to unmask]>.

The home page has links to a Webinar about using Community as well as a few articles.

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If you have any questions at all about using the Community site, please feel free to reach out to me directly.

Best,
Robb


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Robb Detlefs | Director, Customer Care
(Pronouns: He, Him, His)
[log in to unmask]<mailto:[log in to unmask]>
| 510.652.8950 x233 or 646.733.2239 x233 (working hours 9:00-5:00 Pacific Standard Time)
GallerySystems | https://nam02.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.gallerysystems.com%2F&data=05%7C01%7CTMSUSERS%40SI-LISTSERV.SI.EDU%7C07568a46e4d045384eaf08db35fe607a%7C989b5e2a14e44efe93b78cdd5fc5d11c%7C0%7C0%7C638163138876434252%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=tbCUnIQsYov6s2WvA%2BWelUBgflBdiL5TA8xzV5h8NzI%3D&reserved=0<https://nam02.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.gallerysystems.com%2F&data=05%7C01%7CTMSUSERS%40SI-LISTSERV.SI.EDU%7C07568a46e4d045384eaf08db35fe607a%7C989b5e2a14e44efe93b78cdd5fc5d11c%7C0%7C0%7C638163138876434252%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=tbCUnIQsYov6s2WvA%2BWelUBgflBdiL5TA8xzV5h8NzI%3D&reserved=0>

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Submit and track support requests, upgrades, user forums
and more on the Gallery Systems Community<https://nam02.safelinks.protection.outlook.com/?url=http%3A%2F%2Fcommunity.gallerysystems.com%2F&data=05%7C01%7CTMSUSERS%40SI-LISTSERV.SI.EDU%7C07568a46e4d045384eaf08db35fe607a%7C989b5e2a14e44efe93b78cdd5fc5d11c%7C0%7C0%7C638163138876434252%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=O2GGiqtfbsF3M1hUHXXN%2B6vIhfMG83iDJOx6IjJ8Xqk%3D&reserved=0> support site. To receive notification about the latest posts, be sure to click into a topic and click the FOLLOW button.


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[A picture containing text, sign  Description automatically generated]<https://nam02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.gallerysystems.com%2Fcollective-imagination-2023%2F&data=05%7C01%7CTMSUSERS%40SI-LISTSERV.SI.EDU%7C07568a46e4d045384eaf08db35fe607a%7C989b5e2a14e44efe93b78cdd5fc5d11c%7C0%7C0%7C638163138876434252%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=RBoq1q1E5YkeYhNdV1%2BWXbVPIuF%2FieQ3CCxNqcnFikA%3D&reserved=0>

Join us at CI 2023, the Gallery Systems user conference
Visit the site<https://nam02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.gallerysystems.com%2Fcollective-imagination-2023%2F&data=05%7C01%7CTMSUSERS%40SI-LISTSERV.SI.EDU%7C07568a46e4d045384eaf08db35fe607a%7C989b5e2a14e44efe93b78cdd5fc5d11c%7C0%7C0%7C638163138876434252%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=RBoq1q1E5YkeYhNdV1%2BWXbVPIuF%2FieQ3CCxNqcnFikA%3D&reserved=0>



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