Have you had a chance to visit the Gallery Systems Community site recently?  Community is a great place to ask questions and find solutions related to any Gallery Systems products and services.

 

https://community.gallerysystems.com

 

• Submit a technical support Case (much preferred over email) – While submitting the case, you might see a Knowledge Article solution that matches the subject terms you have entered. It is easy to attach useful files such as screenshots or a report template.
• Find a Knowledge Article via the Search or on the product article index listed under the Resources menu.
• See any active alerts/announcements at the top of the Home page.
• Watch (or rewatch) a Webinar recording.
• Download the latest installer for the application.
• Learn about services such as Managed Hosting, Training Classes, Reports Customization, and Support Plus.
• Post a public Discussion question and engage in dialogue with users from other institutions.  Pro Tip: Navigate into the product of interest, click the FOLLOW button, and then set email notification options.
• View Account Management (under your name in the upper right corner): See the list of products owned by your institution and the active maintenance & support dates.  Go to the Contacts tab to see the list of names of staff we have on-file (if the contact has a role value of “Community”, they can already login). Let us know if you want to add or remove any contacts.
• Would you like to upgrade to TMS Collections or purchase additional licenses & services? Under My Account, find the name of your sales Account Manager. Click their email address or create a New Case and tag using “@” and their name, e.g. “@chris alexander”.

 

 

To request that another staff member have access, create a New Case and pick “Community” from the Type field popup.  Please provide First & Last Names, email address, and Job Title.  If necessary, the same information can be sent via email to [log in to unmask].

 

The home page has links to a Webinar about using Community as well as a few articles.

 

 

 

If you have any questions at all about using the Community site, please feel free to reach out to me directly.

 

Best,

Robb