Hello Ellie,
If your TMs is hosted by Gallery Systems, you should contact them... it seems you cannot connect to the server..

Best
Gabriela

-----Original Message-----
From: The Museum System (TMS) Users [mailto:[log in to unmask]] On Behalf Of Ellie Gibson
Sent: lunes, 24 de septiembre de 2018 1:47 p. m.
To: [log in to unmask]
Subject: Error Message TCP Provider

Hello all,

TMS is down for us. After about five minutes of usage, I get the following error message: "TCP Provider: An existing connection was forcibly closed by the remote host." Our IT team is attempting to talk to TMS to resolve this issue, and we are not that familiar with the intricacies of the software. I just started here about a month ago and am still learning about TMS's quirks. 

We have recently started using a table with the program at our offsite storage. That is where I first noticed the issue with TMS, so I wonder if the malfunction is related to that? Has anyone seen this error message before? If so, what actions did you take to fix the program? 

Thank you,
Ellie Gibson

Ellie Gibson
Registrar
The Baker Museum
239-254-2624
artisnaples.org

Artis—Naples
                 Home of The Baker Museum

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