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Subject:	Exporting Report to PDF - Issues with Font
From:	Alexandra Bancroft <[log in to unmask]>
Reply To:	The Museum System (TMS) Users
Date:	Tue, 12 Dec 2017 22:52:17 +0000
Content-Type:	multipart/related
Parts/Attachments:	text/plain (11 kB) , text/html (11 kB) , image001.jpg (11 kB)

Hi All,

I'm having an issue with diacritic characters appearing on custom Crystal Reports when I export it from TMS to PDF:

[cid:image001.jpg@01D37358.CD059DD0]
The accents above words should not be there and do not appear in the TMS report viewer. I tried changing all the report field fonts to Arial Unicode MS. I've also tried to fix the registry key for SAP Business Objects (outlined in this Knowledge Article<https://apps.support.sap.com/sap/support/knowledge/public/en/1542287>), but this only fixed the issue for PDF exports directly from Crystal, not from TMS.

Has anyone else run in to this issue? Any suggestions for other tests I can do would be appreciated!

Thanks,

Alex


Alexandra Bancroft
Technical Support Specialist| Collection Info & Access
The J. Paul Getty Museum
[log in to unmask]<mailto:[log in to unmask]>
(310) 440-7147



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