Hi April,

Have you checked all of these things:

Does she have edit rights to the path on her computer where the image will go (set up in DB Config)?
Is the checkbox for "Allow Drag-Drop of Media Files" checked for her security group?
Does she have Add rights in both the Media module and the module into which she'll be dropping the images (down to the "File" level within Media)?

That's all I can think of. Good luck!

Sue

________________________________


Susan Garton
Data Administrator and Acting Head of
Collections Information and Research
Smithsonian
National Portrait Gallery

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From: The Museum System (TMS) Users <[log in to unmask]> On Behalf Of April Brown
Sent: Friday, June 28, 2019 9:59 AM
To: ListServ tmsusers <[log in to unmask]>
Subject: drag and drop

Hi,
  I am trying to get my Intern's work station set up to allow her to drag and drop images.  I have tried lots of different security settings and nothing seems to make it so she can use the drag and drop function. She can add images using the plus button, but that takes quite a bit longer.

I contacted TMS about this and they assigned a case# to it but it has been three days and they still haven't gotten back to me.

Do you have any suggestions to fix the problem, and does any body know of a better way to contact TMS for technical support?  We used to have PastPerfect and I could call them and my problem would be solved within the hour.

April Brown
Registrar
The Charles Hosmer Morse Museum of American Art
Phone: (407) 645-5311  x. 105  |   Fax: (407) 647-1284
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