Hi Michelle,

I schedule one-hour training sessions with new TMS users. The training covers the basics like searching, navigating between the modules, running reports,  changing views and creating/modifying packages. I find that around one hour is the sweet spot for most people - less than is not enough time to cover the basics, and more than can be overwhelming. I also add them to our TMS Teams channel and link them to our TMS Resource Center. The TMS Resource Center is a notebook organized by module. I update it constantly - much of the content has been generated by people asking questions.

Depending on the specific work tasks of the new user, I will schedule follow-up training sessions, after they have settled into their role a bit more.

If there are multiple new users starting around the same time with similar roles or security permissions, I try to schedule them together for sessions. I find people more engaged with the content and willing to ask questions when they are in small groups.

Best wishes,

Lauren


Lauren Robinson, TMS Database Administrator

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Cooper Hewitt, Smithsonian Design Museum

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From: The Museum System (TMS) Users <[log in to unmask]> on behalf of Michelle Gude <[log in to unmask]>
Sent: Monday, April 22, 2024 11:00 AM
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Subject: How do you go about training new users to use TMS?


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Hello everyone!

I'm right now working on slowly revamping our lesson plans for TMS and I'm curious to see how others have tackled this.

So, how do you go about training new users on TMS if they haven't used it before?

Do you have pre-made recorded video lessons and PowerPoints on your intranet that you send them upon arrival?
Do you have them go through quizzes, etc. and read documentation to go over what they've learned?
Do you only send them lessons based on what actions they'll be taking in TMS?

What have you found to be the most helpful way to teach people how to use TMS at your institution?
What have you found to be the least helpful?

Thank you ahead of time for your answers!

I hope you all have a lovely start to your week.

Best,
Michelle

Michelle Gude (she/her) | 7am - 3pm
Assistant TMS Administrator, Collections Management
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The Menil Collection
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Houston, TX 77006
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