All,
We’ve been able to locate the memory leak in TMS that is causing this issue, and have successfully tested a fix for the problem. We are incorporating the fix into the next TMS release (TMS 2014, to be released at the end of October). The problem had to do with how thumbnail images were being processed.
Thank you to everyone who helped up identify this problem.
Best,
Danielle Uchitelle
________________________________
Danielle Uchitelle | Managing Director
[log in to unmask]<mailto:[log in to unmask]> | 646.733.2239 x264
GallerySystems | www.gallerysystems.com<http://www.gallerysystems.com>
-----Original Message-----
From: The Museum System (TMS) Users [mailto:[log in to unmask]] On Behalf Of Taylor, Heidi
Sent: Monday, September 29, 2014 1:39 PM
To: [log in to unmask]
Subject: Re: Out of Memory Error
We have that as well. Or if you change the file name of the image slightly it will take the image otherwise TMS drops out on us.
Heidi Taylor
Associate Registrar
The John and Mable Ringling Museum of Art
941-359-5700 ex. 1502
[log in to unmask]<mailto:[log in to unmask]>
www.ringling.org<http://www.ringling.org>
-----Original Message-----
From: The Museum System (TMS) Users [mailto:[log in to unmask]] On Behalf Of Heikki Pauts
Sent: Monday, September 29, 2014 2:01 AM
To: [log in to unmask]<mailto:[log in to unmask]>
Subject: Re: Out of Memory Error
Same story here - after approximately every 50 drags and drops "Out of memory". Another thing I noticed - after I restart the crashed TMS it is not possible to re-drag&drop the last image used. The only thing that helps is to manually delete the latest created MediaMaster record (the one with the highest MediaMasterID, with DisplayRendID and PrimaryRendID both having the value -1).
Hope this helps!
Heikki Pauts
registrar
National Museum of Antiquities
Leiden, The Netherlands
On Fri, 26 Sep 2014 10:50:36 -0700, Simpson, Elizabeth <[log in to unmask]<mailto:[log in to unmask]>> wrote:
>We have been working with Gallery Systems on an issue, and may have hit
>a dead end. We would love to hear if any other institutions have
>experienced a similar problem or have remedied the issue.
>
>Our users have been receiving an error from TMS after they drag and
>drop approximately 60-70 image files. It is an 'Out of Memory' and it
>comes no matter if the files are added to one record or many, and
>regardless of the time between the first record being added to the
>last. It also does not seem to matter what size the files are or which
>module they are being linked to.
>
>So far we, with the help of Gallery Systems, have been able to
>determine that the error is occurring somewhere in the Sql processes,
>but have not been able to narrow the issue down further. If anyone has
>experienced this, we would love to hear from you.
>
>thank you,
>Lizz
>
>--
>
>*ELIZABETH SIMPSON*
>COLLECTION INFORMATION COORDINATOR
>COLLECTION INFORMATION & DIGITAL ASSETS, LACMA WWW.LACMA.ORG<http://WWW.LACMA.ORG>
><http://www.lacma.org/>
>
>T: 323.857.6120
>E: [log in to unmask]<mailto:[log in to unmask]>
>
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