Katie, 

Another possibility could be the permissions on the folder that stores
the images (if you are using Windows authentication for TMS users). We
have some folders that only certain users in Registration and
Conservation can access. This is controlled through Windows folder
security (right click the folder and select Properties, Security tab).
If your paths are correct, double check the folder permissions. 


Josh Meehan
TMS Application and Database Administrator
Solomon R. Guggenheim Museum
345 Hudson Street, 12th Floor
New York, NY, 10014
212-423-3669
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-----Original Message-----
From: The Museum System (TMS) Users [mailto:[log in to unmask]]
On Behalf Of Katie Hall
Sent: Wednesday, August 19, 2009 12:53 PM
To: [log in to unmask]
Subject: images

When in certain object records with image, I double-click the image and
it says "No digital media is available". I can click on the button below
that says "2 media on file" but for some reason I cannot bring up larger
images. To make things more confusing, for some records, I AM able to
access the larger image. Does anyone know why this happens and how to
fix it? Does it have something to do with the path associated with the
image file? 
Thanks,

Katie Hall
Curator of Decorative Arts
Louisiana State Museum
1000 Chartres Street
New Orleans, LA 70116
[log in to unmask]
504.568.5461