Have you tried to reinstall TMS on those computers?  I think that Office
2003 installs the Microsoft Photo and Picture viewer as the default
program for all graphics files (jpegs, gifs, tiffs, etc)  My guess is
that TMS is probably trying to find the previous default file handler
(Internet Explorer) and is running into a problem because the Office
2003 installation made some changes.  Reinstalling the program might
make everything right again.  By reinstall I mean uninstall and then
reinstall, not Repair/Update.

 

________________________________

From: The Museum System (TMS) Users [mailto:[log in to unmask]]
On Behalf Of Milby, Jessica
Sent: Tuesday, October 14, 2008 2:15 PM
To: [log in to unmask]
Subject: printing images from TMS

 

We recently upgraded some users on windows 2000 machines to office 2003,
and now those machines won't print images out of TMS.  Our IT folks are
thinking it's something to do with the printer engine's interaction with
TMS.

I'm just wondering if this sounds familiar to anyone out there.  

If not, any suggestions?

Thanks,

Jessica

 

______________________

Jessica Milby

TMS Systems Manager

Philadelphia Museum of Art

Phone: 215-684-7283

Fax: 215-235-0035

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