Hello All,
Here at the Australian National Maritime Museum we too are also experiencing TMS data loss from some of our curatorial staff. We’re using TMS2012 (version 9.39.3939). Often the loss is reported when using the UDF on both desktop computers and Microsoft tablets.
Our IT team has been in touch with GS but to date no cause has been identified other than ‘server connectivity’.
We’ve only been able to replicate the loss once – it was actually visible in the audit trail – but GS were unable to provide any causes for it.
We are hoping to upgrade in the next 12 months, has anyone experienced data loss after upgrading ?
Rhondda
Rhondda Orchard
Managing Registrar, Collection Management and Database
Australian National Maritime Museum
www.anmm.gov.au<http://www.anmm.gov.au/>
Phone (02) 9298 3736
Email [log in to unmask]<mailto:[log in to unmask]>
From: The Museum System (TMS) Users [mailto:[log in to unmask]] On Behalf Of Garton, Susan
Sent: Tuesday, 31 October 2017 4:06 AM
To: [log in to unmask]
Subject: Re: TMS not saving data?
We’re still in TMS 2012 too, and several data entry staff have lost work when TMS has crashed, despite the fact that they’ve entered multiple different fields (meaning each one should have been saved) before the crash happened.
Hoping the problem will clear up in TMS 2017!
[cid:image001.png@01D16E4E.942FCC80]<http://npg.si.edu/>
Sue Garton
Data Administrator and Acting Head of
Collections Information & Research Archive
Smithsonian
National Portrait Gallery
[log in to unmask]<mailto:[log in to unmask]> | 202.633.8554
From: The Museum System (TMS) Users [mailto:[log in to unmask]] On Behalf Of Jeri Moxley
Sent: Monday, October 30, 2017 12:53 PM
To: [log in to unmask]<mailto:[log in to unmask]>
Subject: Re: TMS not saving data?
Hi Rodger,
Yes, I experienced this issue in TMS 2012, when working in designer forms. In my case, moving the cursor to a different field before moving to the next object record seemed to get the data entry written to the database. Navigating away from a record with the cursor still in an edited field resulted in the new data not being saved to the database. This behavior was particular to custom object data entry forms.
Jeri
On Oct 30, 2017 12:40 PM, "Kelly, Rodger S" <[log in to unmask]<mailto:[log in to unmask]>> wrote:
Dear TMS users,
We have one staff member who insists that TMS is not saving her work. She has reported this several times claiming that if the computer goes to sleep, her changes are not saved. I suggested she start using "control s" which she has done but she still claims that TMS is not saving her work, regardless of whether she is working at her workstation or on a laptop. She indicates that she has been working mostly with text fields, specifically LongText5 which we are using for Public Description.
No one else reports having any problems.
Has anyone else experienced this?
We are on TMS 2012 (Version 9.39.3934).
Thanks in advance for any thoughts.
Rodger
RODGER KELLY
Collections Manager / TMS (The Museum System) Administrator
National Music Museum
University of South Dakota
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Rhondda Orchard
Managing Registrar
Australian National Maritime Museum
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