External Email - Exercise Caution Hello Alex, Thank you for your message. It's appreciated. I look forward to working toward a resolution of my issue. Best regards, Jennifer From: The Museum System (TMS) Users [mailto:[log in to unmask]] On Behalf Of Alex Hoffman Sent: Friday, January 21, 2022 4:03 PM To: [log in to unmask] Subject: Re: Support issue for eMuseum External Email - Exercise Caution Hi Jennifer, We sincerely apologize for your recent experience with your eMuseum support cases. A support specialist will reach out to you shortly to resolve any remaining issues. Kind regards, Alex Alex Hoffman | Product Manager, eMuseum [log in to unmask]<mailto:[log in to unmask]> | 646.733.2239 x267<tel:646.733.2239%20x267> GallerySystems | https://nam02.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.gallerysystems.com%2F&data=04%7C01%7CTMSUSERS%40SI-LISTSERV.SI.EDU%7C9df5918f494a467fbbeb08d9dd3312f8%7C989b5e2a14e44efe93b78cdd5fc5d11c%7C0%7C0%7C637784033851583987%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C2000&sdata=veBBwiZ3tR4yxchoHfKr5%2BC5C9v%2BQ%2BLgBra8gUd%2Bnhc%3D&reserved=0<https://nam02.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.gallerysystems.com%2F&data=04%7C01%7CTMSUSERS%40SI-LISTSERV.SI.EDU%7C9df5918f494a467fbbeb08d9dd3312f8%7C989b5e2a14e44efe93b78cdd5fc5d11c%7C0%7C0%7C637784033851583987%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C2000&sdata=veBBwiZ3tR4yxchoHfKr5%2BC5C9v%2BQ%2BLgBra8gUd%2Bnhc%3D&reserved=0> From: The Museum System (TMS) Users <[log in to unmask]> On Behalf Of Jennifer Day Sent: Friday, January 21, 2022 5:44 PM To: [log in to unmask] Subject: Support issue for eMuseum EXTERNAL: Do not click links or open attachments if you do not recognize the sender. External Email - Exercise Caution Hello all, I've been having a poor experience with Support for an eMuseum issue. I've written to update my case several times, my IT person has contacted them several times, and I've called and left a message. But I've gotten nothing in response. This has been going on since September. I'd write to whoever is the next up the chain of command, but I don't know who that is and haven't figured it out by looking at the GS website. Has anyone here had a similar situation? If so, could you share your strategy for a successful resolution to your issue? (I truly hesitate to broadcast this problem in such a public forum, since I've always had good experiences with TMS/eMuseum support in the past, but I just haven't been able to get anywhere with this so I thought I'd consult the group.) Many thanks, Jennifer Jennifer Day Head Registrar / Indian Arts Research Center (IARC) School for Advanced Research (SAR) PO Box 2188 / Santa Fe / NM / 87504-2188 505-954-7275 / https://nam02.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.sarweb.org%2F&data=04%7C01%7CTMSUSERS%40SI-LISTSERV.SI.EDU%7C9df5918f494a467fbbeb08d9dd3312f8%7C989b5e2a14e44efe93b78cdd5fc5d11c%7C0%7C0%7C637784033851583987%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C2000&sdata=bWOEvKK4AbkBD7XFP0p98VuUuzu%2Ffxa7cNW3ysx%2FaHY%3D&reserved=0<https://nam02.safelinks.protection.outlook.com/?url=https%3A%2F%2Furldefense.com%2Fv3%2F__https%3A%2Fnam02.safelinks.protection.outlook.com%2F%3Furl%3Dhttp*3A*2F*2Fwww.sarweb.org*2F%26data%3D04*7C01*7CTMSUSERS*40SI-LISTSERV.SI.EDU*7Cafa81389d64c42f3b56a08d9dd2f8829*7C989b5e2a14e44efe93b78cdd5fc5d11c*7C0*7C0*7C637784018651410215*7CUnknown*7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0*3D*7C1000%26sdata%3Dgui1oKpAi1OMsuJ6JlEL4jyQ1hhGA*2Fhl5qc1*2BJRpFYQ*3D%26reserved%3D0__%3BJSUlJSUlJSUlJSUlJSUlJSUlJQ!!I_DbfM1H!RyiqdzivIJqddpU9EUhAErQkBMrADyU3kVRdqVUSDZWJNU5JEYGQ5uIBKopssn6xnSw%24&data=04%7C01%7CTMSUSERS%40SI-LISTSERV.SI.EDU%7C9df5918f494a467fbbeb08d9dd3312f8%7C989b5e2a14e44efe93b78cdd5fc5d11c%7C0%7C0%7C637784033851583987%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C2000&sdata=dUlKIuTtGmLUB%2FtUcJdfW1wGaaAqhiGRD4spD0LqpA8%3D&reserved=0> EXPLORING HUMANITY. 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